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Shipping Policy

Shipping Policy

This Shipping Policy outlines how products ordered through Pharny are delivered. It applies to users, partner pharmacies, and integrated delivery providers.

1. Pharny's Role in Shipping

Pharny is a pharmaceutical marketplace.
Shipping is carried out by:

  • the partner pharmacy,

  • a certified delivery service integrated into Pharny,

  • or a third-party logistics provider approved by Pharny.

Pharny coordinates but does not physically deliver the products.

2. Delivery Areas

Delivery availability depends on:

  • the location of the partner pharmacy,

  • transport provider availability,

  • local regulations regarding pharmaceutical transport.

Each pharmacy defines its delivery zones, visible in the application.

3. Shipping Times

Delivery times vary depending on:

  • distance,

  • product availability,

  • medical constraints (cold chain, prescription verification, etc.).

General estimates:

  • Local delivery: 1–4 hours.

  • In-city delivery: same day.

  • Intercity delivery: 24–72 hours (if available).

Times are estimates and may vary.

4. Special Handling Items

4.1. Temperature-Sensitive Products

Transport requires controlled temperature solutions.

4.2. Regulated Medicines

Delivery requires a valid prescription if mandated by law.

4.3. Blood Products

  • Transport by authorized carriers only,

  • Strict cold-chain compliance,

  • Priority and ultra-fast delivery.

5. Shipping Fees

Fees depend on:

  • distance,

  • product category,

  • pharmacy or carrier rates.

Pharny always displays shipping costs before checkout.

6. Tracking

Users can track their order via:

  • the Pharny app,

  • SMS or push notifications,

  • tracking number provided by the pharmacy or carrier.

7. Failed Delivery

A delivery may fail due to:

  • incorrect address,

  • unreachable customer,

  • compromised product conditions (ex.: cold chain broken).

In such cases:

  • the order may return to the pharmacy,

  • extra fees may apply,

  • some items cannot be refunded (medicines, thermosensitive items, blood).

8. Order Reception

Customers must check:

  • product condition,

  • order accuracy,

  • expiration dates.

Any issue must be reported within 24 hours to:
📩 contact@pharny.com

9. Prescription-Required Deliveries

For items requiring a prescription:

  • users must upload the prescription in the app,

  • the pharmacy validates or rejects the order,

  • delivery is only carried out after compliance checks.

10. Contact

For shipping-related inquiries:
📩 contact@pharny.com
💬 In-app chat